How refunds work
video walkthrough · 1:30
Short version: if you haven't connected, you get your money back within 7 days of purchase. No forms, no "retention specialist".
Plans changed before the trip?
Message us within 7 days of purchase. If the eSIM never connected, we refund in full to your original payment method.
eSIM never worked?
If our team can't get you online together, full refund — even past 7 days.
Used some data, changed your mind?
That one we can't refund — carriers bill us the moment you connect. We'll say this before you buy, not after.
Still stuck? A human can fix it with you on chat.